Hard to choose Work From Home Cooperative Office System?
Internal tools of Smart Team Global revealed first time!

Fortigate is one of the best choices for secure and lightweight firewall devices on the market. One of its advantages is that it does not require user management which integrates with LDAP perfectly.

During the period of WFH, each member can apply for a VPN account through work approval flow to ensure that they can log in directly with their AD password. Wherever the team members are, they can log in the inside server directly and complete R&D, deployment and testing successfully.

Office 365 is a line of subscription services offered by Microsoft as part of the Microsoft Office product line which includes Word, Excel, PowePoint and so on. Its security and stability provide guarantee for STG’s professional DNA.

Besides, there are other four tools that are also essential for STG.

a)   Microsoft Teams

Except Zoom China, STG also chose Microsoft Teams as the backup.

Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat and video meetings.

b)  Email Service

STG chose Outlook as a tool for daily email communication. Its 100GB mailbox storage capacity and teal-time synchronization of different devices are the guarantee of work efficiency.

c)  Azure Active Directory（AAD）

AAD is Microsoft Cloud's LDAP cloud service. Through this service, all users / user groups and permissions in a user organization can be managed together.

a) iManage

iManage is the leading provider of work product management solutions for law firms, corporate legal departments, and other professional services firms. iManage helps these firms serve their clients more effectively by improving productivity and governance throughout the creation, sharing, and security of work product. iManage is the comprehensive, integrated and reliable solution, trusted every day by over 3,000 organizations and one million professionals worldwide.
 

b) OneDrive

Microsoft OneDrive is also one of the tools chosen by STG which is a file hosting service and synchronization service operated by Microsoft as part of its web version of Office.

In addition, due to the integration of OneDrive and Outlook services, users can easily share files stored on OneDrive via email, and the size of email attachments is not limited.

Matteroom is owned by STG, and it is also the first choice of ourselves. In non-law firm enterprises, these three functions are used commonly — Timesheets, Expense Management and Billing Management.

Timeheet is required for each employee of the company to fill in daily, especially during online work at home. In addition to recording the working hours, it can also help companies’ management and supervision .

Expense Management provides Intelligent Invoice Identification (OCR). The mobile phone can scan various receipts and quickly submit expense applications. Approvers can also receive real-time message notifications in emails, DingTalk / WeChat Work without additional login.

02 — Sales Department
 

The sales department is one of the core positions for companies. How to manage potential and existing customers? How to plan activities and complete transaction tracking? These are all necessary steps for the department to acquire customers.

The Matteroom CRM module can help colleagues in the sales department record customer communication and other information. Once the order is completed, the project can be established directly. Due to the perfect integration with the document management systems, project contract and other information will be automatically generated in the work area of the document management system, and automatically authorized according to the role of the project.

03 —  Consulting Department
 

Clocking and Project Management are two main functions used by consultants in STG.

Clocking can continuously work across different platforms and devices. After that, a timesheet can be automatically generated and the bill report can be issued to customers (Bill Management function), which perfectly achieves a one-stop operation.

With Matteroom Project Management, you can create different project workflow templates, and manage project progress and set target completion times for each stage.

Each task can be directly associated with working hours. The person in charge can quickly check the time-consuming of each stage, and understand the task and work progress of each project member.

04 — Customer Support Department
 

Zendesk provides customers with Internet-based SaaS customer service / support management software, making it easier for companies to manage customer service and build better customer relationships.

In STG, colleagues in the customer support department will collect customer technical problems through this platform and make rapid response and provide assistance to customers.

 

05 — Marketing Department
 

Mailchimp is an American marketing automation platform and an email marketing service which includes four modules: Campaigns, Templates, Lists and Reports.

The marketing department can use the template to improve each email, and achieve email communication with target customers.

After sending each email, an "activity" will be generated and displayed on the Campaigns page. At the same time, the Reports will show detailed feedback which can improve market analysis and customer maintenance.

Almost every company needs to use task collaboration management software. After trials of various tools, STG finally chose Trello.

Trello is a web-based Kanban-style list-making application which is a subsidiary of Atlassian. The marketing department colleagues of STG mainly use this platform to perform non-project tasks. Each task is presented as a kanban board, and you can add content and drag each Kanban as you like.

WordPress is a content management system (CMS) written in PHP paired with a MySQL, MariaDB, or SQLite database. Features include a plugin architecture and a template system. Nowadays, with the development of the Internet, website marketing is an indispensable subject. Wordpress can help users complete website building on the platform and provide free services.

Website / Blog is the company's first impression of the customers. The marketing department members of STG complete the creation of the blog through Wordpress. The white + gray design perfectly matches our professional DNA.

06 — Product Development Department
 

Zeplin is a platform for designers and developers to transfer and communicate design drawings.

Designers can import the completed design drawings through Zeplin without additional annotations; developers can view the size, color and other requirements on the platform through clicking which eliminate invalid communication between teams and the need for worrying about the annotation omissions or misunderstandings.

Bitbucket is a web-based version control repository hosting service owned by Atlassian, for source code and development projects that use either Mercurial or Git revision control systems. It also offers both commercial plans and free accounts.

Jira & Confluence are essential tools for agile development.

Jira can perform statistical tracking of bugs and tasks, and arrange the project development cycle and task assignment for developers. Confluence can implement team collaboration and document editing. In addition to rich formats, you can also add UML and Jira search results which allows the product department to share product requirements documents with the development department and ensures the accurate development of new features and on time released.

Geckoboard is a software used to optimize and manage all kinds of corporate data. The team can complete online data tracking, social media measurement, and view a large number of corporate online data such as development progress on this platform.

Due to geographical constraints, we can’t communicate face-to-face. How to perform task communication and collaboration well also becomes a pain point for many enterprises. For online communication and collaboration, if team members are confined to their own logic, misunderstandings and even quarrels are easy to occur which will result in failure to guarantee work progress.

STG has an open corporate culture, and the team members have diverse educational backgrounds. There is no clear hierarchy in the enterprise. Brainstorming is common in STG. This not only ensures the emergence of creativity, but also creates a good communication environment.